Design for Six Sigma for Service
by Kai Yang
Format: Hardcover
ISBN13: 9780071445559
Hardcover|9780071445559
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Overview
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Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
| ISBN-13 | 9780071445559 |
|---|---|
| ISBN-10 | 0071445552 |
| Weight | 1.74 Pounds |
| Dimensions | 6.30 x 1.49 x 9.10 In |
| List Price | $103.00 |
| Edition | 1st Edition |
| Format | Hardcover |
|---|---|
| Language | English |
| Pages | 512 pages |
| Publisher | McGraw Hill |
| Published On | 2005-06-21 |
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