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Overview
This relatively brief text relies heavily on vignettes to convey customer service misfortunes, followed by assessments and tips on how to avoid them. These are followed by questions and assignments for developing customer service plans for a variety of company types. The appendix delineates the casu
| ISBN-13 | 9780135275085 |
|---|---|
| ISBN-10 | 0135275083 |
| Weight | 0.65 Pounds |
| Dimensions | 5.75 x 0.50 x 8.75 In |
| List Price | $42.20 |
| Edition | 1st Edition |
| Format | - |
|---|---|
| Language | English |
| Pages | 192 pages |
| Publisher | Pearson College Div |
| Published On | 2001-10-31 |
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