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Overview
Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that part of the problem lies with our focus on technical skills rather than people skills, both with customers and inside the organization. The new focus of this edition is on what we have learned about job burnout, the tools that are needed to solve problems, and build cooperation. The goal is to create a customer satisfaction outlook that leads to the customer loyalty companies strive for and frequently miss with customer service alone.
| ISBN-13 | 9780931961571 |
|---|---|
| ISBN-10 | 0931961572 |
| List Price | $7.95 |
| Format | Paperback |
|---|---|
| Publisher | Crisp Learning |
| Published On | 1988-09-01 |
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HPB Inc.
Dallas, TX, USA
Connecting readers with great books since 1972! Used books may not include companion materials, and ...
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Top Notch Books
Tolar, TX, USA
4to-over 9¾"-12" tall. Wraps have light wear, spine is unbent. Pages are clean, text has no marking...
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