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Overview
Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
| ISBN-13 | 9781540334268 |
|---|---|
| ISBN-10 | 1540334260 |
| Weight | 1.04 Pounds |
| Dimensions | 5.98 x 0.73 x 9.02 In |
| List Price | $12.68 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 352 pages |
| Publisher | CreateSpace Independent Publishing Platform |
| Published On | 2016-11-10 |
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Alibris
Sparks, NV, USA
Print on demand Trade paperback (US). Glued binding. 352 p.
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Bonita
Santa Clarita, CA, USA
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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