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Overview
This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.
| ISBN-13 | 9780852927762 |
|---|---|
| ISBN-10 | 0852927762 |
| Weight | 0.24 Pounds |
| Dimensions | 7.80 x 5.00 x 0.51 In |
| Edition | 2nd Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 96 pages |
| Publisher | Gardners Books |
| Published On | 1999-02-11 |
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✨ Brand New
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Sterling Heights, MI, USA
New Book Original US edition, We Ship to PO BOX Address also.
Free delivery by: 30 Mar 2026
Brand New
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Sterling Heights, MI, USA
New, Satisfaction guaranteed! !
Free delivery by: 30 Mar 2026