Crisis Communications
by Michael A. Noll (Editor)Peter Clarke (Other)James Alleman (Contribution by)Sandra Ball-Rokeach (Contribution by)Menahem Blondheim (Contribution by)James William Carey (Contribution by)John Carey (Contribution by)Elisia Cohen (Contribution by)William H. Dutton (Contribution by)Joachim W. H. Haes (Contribution by)Joo-Young Jung (Contribution by)James E. Katz (Contribution by)Yong-Chan Kim (Contribution by)Jonathan Liebenau (Contribution by)Tamar Liebes (Contribution by)Jeremy Harris Lipschultz (Contribution by)Patrick Martin (Contribution by)Fiona McNee (Contribution by)Mitchell L. Moss (Contribution by)Frank Nainoa (Contribution by)A. Michael Noll (Contribution by)Sean Phelan (Contribution by)Paul N. Rappoport (Contribution by)René-Jean Ravault (Contribution by)Ronald E. Rice (Contribution by)Everett M. Rogers (Contribution by)Anthony Townsend (Contribution by)Pille Vengerfeldt (Contribution by)
Format: Paperback
ISBN13: 9780742525436
Paperback|9780742525436
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Overview
On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.
| ISBN-13 | 9780742525436 |
|---|---|
| ISBN-10 | 0742525430 |
| Weight | 0.84 Pounds |
| Dimensions | 6.00 x 0.64 x 9.00 In |
| List Price | $60.00 |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 256 pages |
| Publisher | Rowman & Littlefield Publishers |
| Published On | 2003-11-11 |
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