This new and updated edition of the highly successful MBA and undergraduate text on change management uses current examples with a strategic focus to guide students through the issues and processes associated with managing change.

The new edition:

- provides a framework for applying different models to different scenarios;

- offers proactive approaches to change that relate to business performance;

- gives practical, step-by-step means of handling change;

- illustrates with up-to-date real-life case studies.

Students using Change Management will gain a greater understanding that effective solutions to change problems need to combine technological, organizational and people-oriented strategies. In this sense the book adopts a process-based approach to management. It will also encourage students to familiarize themselves with the different contingencies that affect management and the most effective measures for dealing with them.