Business Process Outsourcing
Format: Hardcover
ISBN13: 9780471655770
Hardcover|9780471655770
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Overview
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
| ISBN-13 | 9780471655770 |
|---|---|
| ISBN-10 | 0471655775 |
| Weight | 1.12 Pounds |
| Dimensions | 6.36 x 0.89 x 9.15 In |
| List Price | $89.50 |
| Edition | 1st Edition |
| Format | Hardcover |
|---|---|
| Language | English |
| Pages | 256 pages |
| Publisher | Wiley |
| Published On | 2004-10-08 |
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