Building a World-Class Service Organisation
by Jochen Wirtz
Format: Paperback
ISBN13: 9781944659455
Paperback|9781944659455
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Overview
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.
| ISBN-13 | 9781944659455 |
|---|---|
| ISBN-10 | 1944659455 |
| Weight | 0.14 Pounds |
| Dimensions | 6.00 x 0.08 x 9.00 In |
| List Price | $9.95 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Publisher | WS PROFESSIONAL |
| Published On | 2017-03-01 |
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