Beating the System
Format: Paperback
ISBN13: 9781576753309
Paperback|9781576753309
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Overview
When was the last time you dealt with a bureaucracy-the phone company, an airline, a hospital, school, or government agency-and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?
Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems-how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative-and deeply satisfying-approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.
Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems-how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative-and deeply satisfying-approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.
| ISBN-13 | 9781576753309 |
|---|---|
| ISBN-10 | 1576753301 |
| Weight | 0.52 Pounds |
| Dimensions | 5.50 x 0.53 x 8.50 In |
| List Price | $14.95 |
| Format | Paperback |
|---|---|
| Pages | 192 pages |
| Publisher | Berrett-Koehler Publishers |
| Published On | 2005-06-12 |
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