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Overview
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
| ISBN-13 | 9780760071502 |
|---|---|
| ISBN-10 | 0760071500 |
| Weight | 1.05 Pounds |
| Dimensions | 7.24 x 0.75 x 9.49 In |
| List Price | $168.00 |
| Edition | 10th Edition |
| Format | - |
|---|---|
| Language | English |
| Pages | 256 pages |
| Publisher | Course Technology |
| Published On | 1998-10-30 |
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Bonita
Santa Clarita, CA, USA
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Free delivery by: 31 Mar 2026