Book Specs
Binding
Perfect
Publisher
Productivity Press
Published on
Aug 31, 2006
Edition
1st Edition
Dimensions
6.00x0.73x9.00 Inches
Weight
1.05 Pounds
About the Book
Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.