The Complete Guide to Conflict Resolution in the Workplace
by Marick F. Masters, Robert R. Albright
ISBN-10: 0814406297
ISBN-13: 9780814406298
$79.95
Book Specs
Binding
Trade Cloth
Publisher
AMACOM
Published on
May 13, 2002
Edition
st Edition
Dimensions
7.50x1.50x10.75 Inches
Weight
1.81 Pounds
About the Book
People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "