Book Specs
Binding
Trade Cloth
Publisher
Jossey-Bass
Published on
Sep 30, 2002
Edition
1st Edition
Dimensions
6.26x1.33x9.31 Inches
Weight
1.30 Pounds
About the Book
In this original and highly useful resource, Colin Rule--a pioneer in the field of online dispute resolution (ODR)--shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.