As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using…
Kimiz Dalkir is Associate Professor in McGill University’s Graduate School of Information and Library Studies. A practitioner in the field for seventeen years, she has advised more than twenty companies on the design, development, and evaluation of knowledge-based systems.