Brief Contents

SECTION I: INTRODUCTION TO THE MEDICAL ASSISTING PROFESSION

• The History of Medicine and Health Care
• Medical Assisting Certification and Scope of Practice
• Roles and Responsibilities of the Health Care Team
• Medicine and Law
• Medicine and Ethics
• Interpersonal Communication Skills
• Written Communication

SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT

• Telephone Procedures
• Front Desk Reception
• Scheduling
• Medical Records Management
• Electronic Health Records
• Computers in the Medical Office
• Equipment, Maintenance, and Supply Inventory
• Office Policies and Procedures

SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE

• Handling Medical Office Emergencies

SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE

• Insurance Billing
• Diagnostic Coding
• Procedural Coding
• Billing, Collections, and Credit
• Payroll, Accounts Payable, and Banking Procedures
• Managing the Medical Office
• Marketing the Medical Office

SECTION V: CAREER STRATEGIES

• Competing in the Job Market

Appendix A: ICD-9-CM Diagnostic Coding

Appendix B: Correlation of Text to Certification Exams, ABHES Competencies, and CAAHEP Standards

Appendix C: Medical Terminology Word Parts

Appendix D: Registered Medical Assisting (RMA) Task List

Appendix E: How to Become a Successful Student

Appendix F: Translation of English-Spanish Phrases

Glossary

References