This all-in-one textbook/workbook features practical information on medical office administrative procedures, skills, and equipment. It clearly details the important role played by medical office employees, showing the importance of being a multi-skilled front office professional. Problem-solving and team-building exercises are integrated into each chapter, enabling students to check their progress on application of topics as they progress through the material. The FREE CD-ROM included with the text simulates real-world scenarios in a contemporary office setting. Applicable CD-ROM exercises also appear in the chapter-ending review sections.

• The unique worktext format provides all text and exercises students need to master key administrative medical front office theory and skills.
• An outline of the AAMA (CMA) and AMT (RMA) defined entry-level competencies are specifically covered in each chapter, so students know where to focus their attention as they read and study.
• Practical activities and exercises in a variety of formats appear at the end of each chapter, helping students understand and apply material as well as develop critical thinking skills.
• Procedure boxes in applicable chapters offer step-by-step instructions on how to perform specific administrative tasks. A complete list of procedures is featured in the front of the text.
• Checkpoints throughout the text offer short, critical thinking review questions of previously learned material. Answers to the questions appear in the back of the book in an appendix.
• Competency checklists in an appendix spell out the individual steps required to complete a full range of administrative procedures so the instructor or student can evaluate performance.
• Boxes entitled You are the Medical Administrative Assistant feature critical thinking questions associated with a case scenario.