"Mastering the Instructional Design Process is the first book to be based on a study of the competencies required of instructional design professionals--a study sponsored by the International Board of Standards for Training, Performance, and Instruction. This book provides a step-by-step guide through the instructional design process." "The authors offer advice on every aspect of the process, from conducting accurate needs assessments through summarizing performance objectives, developing effective instructional materials, and evaluating learning outcomes. They explain how to assess an organization's instructional requirements; determine worker readiness for learning; develop performance objectives and measurements that help enhance employee accountability; design effective instructional materials; refine instructors' visual, oral, and written communication skills, and handle the gray areas of instruction, such as establishing rapport in the classroom, asking and answering questions, and dealing with conflict." "A wealth of case studies, checklists, and charts help readers apply key principles of the text to their work."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved