This powerful little book will make you a more effective problem solver. Anyone involved in product and systems development will appreciate this practical illustrated guide, which was first published in 1982 and has since become a cult classic!With their characteristic clarity and insight, authors Don Gause and Jerry Weinberg instruct on ways to improve your thinking power.Just follow this four-step process:* identify the true problem* determine the problem's owner* locate the problem's source* decide whether or not to solve itDesigned for anyone in industry or academe, the book conveys a message that will change the way you view the world.