Using Counselling Skills on the Telephone and in Computer-Mediated Communication
by Pete Sanders
ISBN-10: 1898059756
ISBN-13: 9781898059752
$20.28
Book Specs
Binding
Trade Paper
Publisher
PCCS Books
Published on
Dec 1, 2007
Edition
3rd Edition
Dimensions
6.22x0.39x9.21 Inches
Weight
0.63 Pounds
About the Book
Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.