Managing for Quality and Performance Excellence
by James R. Evans, William M. Lindsay
ISBN-10: 1285069463
ISBN-13: 9781285069463
$325.00
Book Specs
Binding
Trade Cloth
Publisher
Cengage Learning
Published on
Dec 31, 2012
Edition
9th Edition
Dimensions
8.25x1.25x10.25 Inches
Weight
3.64 Pounds
About the Book
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.