MP Service Management with Service Model Software Access Card
by James A. Fitzsimmons, Mona J. Fitzsimmons
ISBN-10: 0077841204
ISBN-13: 9780077841201
$209.07
Book Specs
Binding
Mixed Media,Online Resource,Trade Cloth
Publisher
Irwin Professional Pub
Published on
Jan 22, 2013
Edition
8th Edition
Dimensions
9.00x1.00x11.25 Inches
Weight
2.95 Pounds
About the Book
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.