The Big Book of Customer Service Training Games
by Peggy Carlaw, Vasudha Kathleen Deming
ISBN-10: 0077114760
ISBN-13: 9780077114763
$22.40
Book Specs
Binding
Trade Paper
Publisher
McGraw-Hill
Published on
Oct 16, 2006
Edition
st Edition
Dimensions
7.20x0.51x9.20 Inches
Weight
0.89 Pounds
About the Book
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.