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Foreword | |
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Acknowledgments | |
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Introduction: A New Standard for 21st-Century Leaders | |
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Six Sigma: From Counting to Improving to Leading | |
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Leaders and Six Sigma: What Now and What's Next? | |
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Encouraging Words: The "10-Second Rule" | |
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Roadmap for the Book | |
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What Is Six Sigma Leadership? | |
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Defining Six Sigma Leadership | |
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Leadership Tug-of-War | |
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Striking a Balance: Smart Leadership | |
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And versus Or | |
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Competence and Consciousness | |
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A Vision for Better Leadership | |
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Change and Constancy | |
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Portfolio Management | |
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Busy People | |
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How Much Change? | |
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Bigger-or Smaller-Is Not Better | |
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Planning Your Portfolio | |
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Executing Change | |
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The Beauty of Constancy | |
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Certainty and Doubt | |
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The Infallible Leader | |
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Leading with Facts and Data | |
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Challenging Assumptions | |
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Ask Doctor Science! | |
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Planning for Fire | |
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Speed and Deliberateness | |
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The Illusion of Speed | |
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Speed as a Discipline | |
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Defining and Interpreting Speed | |
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Failing to Success | |
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Everyday Speed (Lean Leadership) | |
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Teamwork and Independence | |
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What Is Leadership Success? | |
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A Vision of Leadership Teamwork | |
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Building Leadership Teamwork | |
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Points of Initiation | |
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Looking Up and Out | |
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Bring Me Solutions! | |
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Now, Tomorrow, and Next Year | |
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Balancing Your Time Horizon | |
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The Usual Suspects | |
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Short-Term Efforts | |
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Selecting the Right Change Strategy | |
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Mid-Term Projects | |
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Compressing or Extending the Time Window | |
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Long-Term Vision and Initiatives | |
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Customer First...and Last | |
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The Lost Customer | |
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The Law of the Ignorant Customer | |
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The Customer's Customer's Customer | |
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Asking, Interpreting, Testing | |
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Finding the Middle Ground | |
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Pay (No) Attention to the Customer | |
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Selling People, Telling People | |
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What Do Followers Want? | |
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Pulling and Pushing the Oars | |
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Shared Responsibility | |
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Results = Quality x Acceptance | |
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Consensus and Enforcement | |
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Bringing Six Sigma Leadership to Life | |
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Positive and Limiting Forces for Six Sigma Leadership | |
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Whose Medicine Is This? | |
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Adopting Six Sigma Leadership Yourself | |
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Building Six Sigma Leadership in Your Organization | |
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Striving for a New Standard | |
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Afterword: Life under Six Sigma Leadership | |
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Setting the Scene | |
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All Systems Go? | |
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Unraveling in the Door-Lock Division | |
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Testing Some Assumptions | |
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Sam Takes Some First Steps | |
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Smart Leadership Pays Off at Global Lock | |
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Index | |