Lean Six Sigma for Service How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

ISBN-10: 0071418210
ISBN-13: 9780071418218
Authors: Michael L. George, Michael L. George
List price: $37.00

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This title explains how Six Sigma and Lean, two major quality improvement programs, can be implemented to achieve dramatic improvements in cost, quality and speed in service environments such as health care, hotels, banking, purchasing, or any non-manufacturing business.

Author bio:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide


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Product details

Binding: Hardcover Publisher: McGraw-Hill Education Number of pages: 400 Dimensions: 6.25" wide x 9.25" long x 2.00" tall Weight: 1.540 lbs. Language: English