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Marketplace Frequently Asked Questions

What is the Bookstores.com Marketplace?

The Marketplace is a convenient venue to connect potential buyers and potential sellers in a secure environment. Bookstores.com is committed to creating a safe and reputable marketplace for customers to do business and will not tolerate fraud or malicious intent.

How do I know I can trust marketplace sellers?

Bookstores.com works hard to find the most reliable and experienced sellers available to provide you with the best service. Should you have any problems, we have established our Trusty Guarantee. If you encounter any unpleasant experience with a seller, please let us know by filing a Trusty Guarantee right away.

What should I do if I am not receiving a timely response from the seller I’m trying to contact?

If you are have having difficulties with one of our sellers, please contact our help department.

What shipping options are available for marketplace orders?

All marketplace sellers offer a standard shipping rate of $2.99 per book. Select sellers also offer expedited services at a rate of $5.49 per book. Overnight and express shipments are not currently offered on our marketplace and only apply to orders directly fulfilled by Bookstores.com.

What is the Marketplace Return Policy?

All marketplace sellers are required to accept returns for up to 14 days from delivery. Additional return periods beyond the initial 14 days are at the sole discretion of each seller. Bookstores.com strongly recommends that all buyers read a seller’s return policy when deciding whether to purchase a book.

How do I find a seller’s return policy?

After you select a textbook offered by a marketplace seller, click on the seller’s name to go to the feedback and customer information page. The return policy is listed under "Refund policy & Customer Service information."

What if no return policy is listed?

If no return policy is listed, each marketplace seller is still required to accept returns for up to 14 days from delivery. Buyers with questions about returns should consider contacting the seller prior to ordering.

How do I return a book I ordered from the marketplace?

All requests to return textbooks must be sent directly to the marketplace seller that fulfills the order. Please note that some return locations may be located outside of the U.S. and that you (the buyer) may be responsible for return shipping charges.

Where can I find information about selling on the marketplace?

More information about the marketplace is located on our Marketplace Seller FAQ.

Who do I contact with questions regarding my marketplace order (i.e., tracking or other information)?

Contact the marketplace seller that sold you the specific item you have questions about. Please allow 24 - 48 business hours for a response.

How do I cancel my marketplace order or provide shipping address updates?

You must contact the marketplace seller who shipped the item regarding any cancellation or address change requests.